Frequently Asked Questions
Everything you need to know about GREG ROSS collections and services.
When will my order ship?
Most orders are processed and shipped within 3-5 business days. Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor your delivery status.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition pieces or items marked as final sale are not eligible for return.
Do you ship internationally?
Yes, GREG ROSS ships worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please be aware that customers are responsible for any applicable customs duties or taxes.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. As our silhouettes often feature unique proportions and oversized fits, we recommend checking these measurements against a garment you already own.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a secure checkout experience.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. If you need to change or cancel an order, please contact our support team within 1 hour of placement, and we will do our best to accommodate your request.